You may return most new, unopened items within 30 days of delivery for a full refund of the item’s purchase price. Buyer is responsible for shipping charges. Items which have been opened are subject to a 15% restocking fee. This charge is necessary since the item must be inspected and discounted in order to resell it.
If you received an incorrect or defective item you may return the product within 30 days of delivery for a full refund of the purchase price and shipping charges paid. Howards Supply will email a pre-paid return shipping label.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Products should be returned in a box with their original packaging, manuals, accessories and cords etc. enclosed. Try to reuse the original shipping box.
Or, depending on the product, we may be able to send a replacement part (i.e. replace a broken glass globe).
Thank you in advance and Happy Shopping!